FAQs
For Individuals (Post-Rehabilitation Patients)
What types of medical equipment do you offer for individuals?
We provide a wide range of equipment, including wheelchairs, walkers, hospital beds, and other home care essentials.
Do you deliver and set up the equipment in my home?
Yes, we offer delivery and professional setup services to ensure your equipment is ready to use.
Can I rent equipment instead of purchasing it?
Absolutely, we offer flexible rental options for short-term and long-term needs.
Do you work with insurance companies?
Yes, we work with most major insurance providers and can guide you through the claims process.
How do I know which equipment is right for me?
Our specialists will assess your needs and recommend the most suitable options for your recovery and daily living.
Can I get equipment adjusted or repaired if needed?
Yes, we provide ongoing maintenance and repair services for all the equipment we supply.
How quickly can I get the equipment delivered?
We aim for same-day or next-day delivery, depending on your location and equipment availability.
Are there financing options if I can’t afford the equipment upfront?
Yes, we offer payment plans and financing to ensure you get the equipment you need.
What safety guidelines do you provide for equipment usage?
We provide thorough instructions and demonstrations to ensure safe and effective use of all equipment.
Can I return or exchange equipment if it doesn’t meet my needs?
Yes, we have a return and exchange policy—just reach out to us, and we’ll assist you.
For Facilities and Institutions
(Skilled Nursing Facilities, Hospitals, etc.)
What types of equipment do you provide for healthcare facilities?
We offer a full range of equipment, including hospital beds, lifts, mobility aids, and therapy equipment.
Do you provide bulk orders or discounts for institutions?
Yes, we specialize in bulk orders and offer competitive pricing for facilities.
Can you assist with equipment planning for a new facility?
Absolutely, our experts can help you plan and equip your facility with the right tools for patient care.
What is your equipment rental process for facilities?
We offer flexible rental agreements tailored to your institution's needs.
Do you provide training for staff on how to use the equipment?
Yes, we provide on-site training for your team to ensure proper and safe usage.
What happens if equipment breaks down?
Our team offers prompt repair and maintenance services to minimize disruptions to patient care.
How do you ensure your equipment meets healthcare standards?
All of our equipment is certified and complies with the latest healthcare industry standards.
Do you offer custom solutions for unique patient needs?
Yes, we can work with your team to customize equipment or find tailored solutions for your patients.
What are your delivery and setup options for facilities?
We offer timely delivery and professional setup services, ensuring the equipment is ready for use immediately.
How do you support facilities with ongoing equipment needs?
We offer inventory management support, regular check-ins, and proactive maintenance plans to keep your facility running smoothly.
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